The Process Optimization engagement includes interviews with key stakeholders in your organization to establish a baseline of current processes and how they may evolve. You’ll receive a summary report of current processes, and a telecom needs assessment based on stakeholder interviews. In-depth discovery interviews are conducted with key users, stakeholders, executives, and staff responsible for:

- Defining organizational needs
- Measuring telecom operations performance
- Contract negotiations and service procurement
- Provisioning, change management and inventory tracking
- Telecom service payables, budget tracking and financial analysis
- Cost containment and prevention
- Technology planning, selection and implementation
- Vendor and provider relationship management

Next, a gap analysis is conducted against your current processes and AOTMP industry standards and best practices. Analysis results reveal areas to be addressed in order to manage your environment as efficiently as possible. You’ll also receive recommendations for process improvements to better align with telecom and IT management industry best practices.

Insight from every area impacting your telecom and IT environment
The Process Optimization engagement spans beyond simply looking at how you obtain vendors or process invoices. Each functional area within your organization that has impact on how your telecom and IT environment operates is examined to achieve the best possible results. Your Process Optimization engagement will address the areas most relevant to your business needs and management goals. Areas and processes typically examined during a Process Optimization include:

• Achieving inventory integrity
• Managing changes within the inventory

• Workflow process related to orders
• Service order tracking through completion

• Payment approval and validation of charges
• Chargeback/allocation of charges

• Report definition and generation
• Exception investigation and resolution

• Benchmarking department performance
• Resource efficiency measurement and development

• Evaluating vendor performance
• Managing internal customer relationships

• Technology strategy development
• Selection criteria and business requirements

• Defining needs and developing requirements
• Proposal evaluation and comparison

• Project measurement success methodology
• Project initiation and governance

• Actual consumption measurement and tracking
• Identification and review of future budget needs