Whether your enterprise is seeking to launch a new TEM program or has already implemented a tool to help control spend, to realize maximum benefit your TEM program must support business goals and objectives — and evolve with enterprise needs to deliver long-term results.

TEM Program Management services from AOTMP are designed to help you create the most effective TEM program for your enterprise, and ensure it supports business goals and objectives on an ongoing basis. Five areas are key to realizing maximum impact across your enterprise:

• Needs Assessment

• Business Case Development
• Proposal Normalization
• Contract Review
• Program Evaluation

Like most enterprise initiatives, your TEM program must have acceptance and participation from executive management. AOTMP identifies business, operational, financial, and technical objectives through interview and discovery sessions, and documents them in executive format to engage leaders across your organization. Current business processes for telecom expense management activities are identified and mapped to future enterprise needs to establish specific TEM program requirements.

Business Case Development
A business case defines your program and helps communicate the value of your TEM program initiative. AOTMP supports your business case development by creating a model of current internal program costs against financial cost justification requirements. Models may be created to include a TEM Supplier as part of your solution, or for a completely internal program. Business case information is gained through interview and discovery sessions with enterprise leadership. Dependencies and variables in the business case are identified, offering a complete view of financial and operational gains considered in the model. A business case and sustainability plan report are delivered for evaluation of TEM program lifecycle justification and return on investment (ROI).

Proposal Normalization
Recent AOTMP research reveals 74% of enterprises say their top challenge in selecting a TEM Supplier is comparing offerings. The TEM market has grown  from a small market of bill auditing and call accounting companies into a market with more than 120 companies with a wide range of offerings, making the process of selecting a TEM Supplier lengthy — in fact, the average timeframe is 18 to 24 months.

 

This stage is designed to help reduce the timeconsuming process of choosing a Supplier and provide clear, objective information that is specific to needs of your enterprise. Implemeting a TEM program and choosing a TEM Supplier are unlike any other sourcing project, and most enterprises simply
don’t have the in-house ability to accurately assess enterprise need, and determine which solution best meets those needs.

AOTMP normalizes TEM Supplier proposals for comparison and evaluation against your enterprise needs. Normalized proposals are analyzed to determine alignment with enterprise TEM Program business objectives, operational objectives, financial objectives, and technical objectives. You’ll receive critical information needed to make an informed selection of a TEM Supplier.

 

Contract Review
Supplier contracts establish the foundation for financial commitment and the business relationship. AOTMP reviews contracts from the selected TEM Supplier for opportunities to deliver more value to your enterprise and require more accountability from the TEM Supplier. Other areas addressed in the contractual analysis and review report include: improving the SLAs (Service Level Agreements) provided by the Supplier and methods for promoting a successful engagement between the enterprise and selected Supplier. Your report provides key data points to support negotiations as you finalize Supplier contracts.

Program Evaluation
How do you continue to monitor performance of your program once it’s established? Many TEM solutions offer immediate cost savings, but strategic enterprise TEM programs continue to deliver value by enabling proactive management and informed financial and operational decision making.

 

For ongoing program evaluation, AOTMP reviews and establishes a performance baseline of current TEM program initiatives, workflow processes and performance. A gap analysis is performed against TEM program performance objectives and enterprise needs to provide your enterprise with a TEM program evaluation report. The report details actionable recommendations your enterprise can take to achieve optimal performance from your TEM program.

Please note: AOTMP does not recommend or endorse any TEM Supplier, but rather provides information and insight to help you determine enterprise needs, and leverage that information to make the best possible selection.

For more information on TEM Program Management Strategies from AOTMP, please call 1.800.460.9568.