Globalizing TEM Programs

The decision to expand a domestic-centric TEM program into international locations requires careful consideration and planning. Each country has its unique rules and regulations on how fixed and wireless telecom information can be handled. Furthermore, dealing with different currencies and languages on telecom invoices can be cumbersome for departments processing them and consolidating multi-country information into one centralized view. The enterprise may perceive these challenges to be too overwhelming to overcome, inhibiting international telecom expense management practices from ever being initiated.

However, now is not the time to turn a blind eye on managing international fixed and wireless telecom expenses. Based upon AOTMP research, companies with an appreciable amount of international telecom expense anticipate their international expenses will increase by almost 20% over the next 12 months. For organizations spending millions of dollars on telecom, this staggering increase further represents the need for global fixed and wireless telecom services. However, this also presents additional opportunity for enterprises to overspend and uncover savings as well as generate internal efficiencies.

To illustrate the lack of focus on global telecom expenses, AOTMP assessed the presence of international fixed and wireless components within today’s TEM and Wireless Mobility Management (WMM) programs. Only one-third of enterprises indicate that they incorporate fixed and wireless international expenses into their programs. Enterprises are missing valuable opportunities to further reduce their telecom expenses, eliminate waste and generate procedural efficiencies by focusing on their international locations.

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