These AOTMP Specialty Certifications have been developed exclusively for Telecom Expense Management (TEM) Suppliers to deliver AOTMP-endorsed methodologies and best practices to educate your team, prepare for a particular project, bring new staff up to speed, or strengthen the value your organization delivers to clients.
These certification programs award 8 AOTMP University credit hours upon successful completion, and are delivered by special arrangement at your company location. Participants must attend the training course, then pass an online exam within 10 days of completing the course to receive Specialty Certification credentials. For more information on Specialty Certifications, or to arrange on-site delivery of a Specialty Certification program to your staff, please call 1.800.460.9568.
In addition to these Supplier Specialty Certifications, AOTMP University also offers a comprehensive line up of Boot Camp programs, online telecom training courses and other Specialty Certification titles. View courses and get details
here.
Telecom 101 Specialty Certification
AOTMP’s Telecom 101 Specialty Certification is an interactive, hands-on primer session on telecom essentials. The scope of the certification spans telecom terminology, technology and the telecom industry. Participants learn telecom essentials by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of understanding to assist TEM Supplier telecom professionals meet and exceed client expectations.
The topics and discussion shared in this specialty certification will support your understanding in the areas of:
- Telecom Terminology & Acronyms
- Telecom Technology
- How Service Providers Work
- Understanding Service Provider Invoices
TEM 101 Specialty Certification
AOTMP’s TEM 101 Specialty Certification is an interactive, hands-on primer on the Telecom Expense Eanagement (TEM) industry. The scope of the certification spans industry evolution, enterprise TEM program drivers and understanding enterprise needs. Participants learn Telecom essentials by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of understanding to assist TEM Supplier telecom professionals meet and exceed client expectations.
The topics and discussion shared in this specialty certification will support your Telecom Expense Management industry understanding the areas of:
- TEM Industry Overview
- TEM Program Components
- TEM Service Offerings & Configurations
- Enterprise TEM Program Drivers
Account Management 101 Specialty Certification (Managing Client Engagements)
AOTMP’s Account Management 101 Specialty Certification is an interactive, hands-on session designed to share best practices for managing enterprise client engagements. The scope of the certification spans Telecom Expense Management (TEM) program management practices. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals meet and exceed client expectations.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Client Communications Practices
- Maintaining Client Stakeholder Support After the Sale
- Enterprise Telecom Expense Management Program Deployment Practices
- Accelerating Client Value Benefits
Account Management 201 Specialty Certification (Relationship Management)
AOTMP’s Account Management 201 Specialty Certification is an interactive, hands-on session designed to share best practices for establishing a relationship management framework supporting enterprise client engagements. The scope of the certification spans relationship management practices. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement relationship management best practices supporting telecom management excellence.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Client Relationship Framework Development
- Proactive Performance Evaluation
- Stewardship Review Meeting Practices
- Relationship Dispute Resolution
Audit & Analysis Specialty Certification
AOTMP’s Audit Specialty Certification is an interactive, hands-on session designed to share best practices in telecom service invoice and contract identification, interpretation, and analysis, as well as error correction and recovery activities. The scope of the certification spans voice, data and wireless services. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement best practices supporting telecom management excellence.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Invoice & Contract Interpretation
- Invoice-to-Contract Analysis
- Error Correction & Recovery
- Contract & Price Performance Optimization
Inventory Validation Specialty Certification
AOTMP’s Inventory Validation Specialty Certification is an interactive, hands-on session designed to share best practices in establishing a telecommunications inventory baseline and validating inventory components. Baseline inventory metrics established through an inventory are the foundation for all Telecom Expense Management (TEM) program initiatives. The scope of the certification spans telecom service, asset, contract, vendor, service provider and service cost validation practices. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement best practices supporting telecom management excellence.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Identifying Inventory Baseline Collateral
- Creating a Telecom Management Inventory
- Validating Inventory Accuracy
- Inventory Change Management Practices
Wireless Management Specialty Certification
AOTMP’s Wireless Management Specialty Certification is an interactive, hands-on session designed to share best practices for wireless provider, service plan and equipment asset management. The scope of the certification spans wireless voice and data services. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement wireless management best practices.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Service Plan Inventory Development
- Equipment Asset Tracking
- Wireless Usage Policy Development
- Contract Negotiations
Contract Negotiations Specialty Certification
AOTMP’s Contract Negotiations Specialty Certification is an interactive, hands-on session designed to share best practices for negotiating telecommunications service contracts. The scope of the certification spans local, long distance, data, wireless and equipment maintenance services. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement best practices supporting telecom management excellence.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Client Contract Needs Assessment
- Contract Baseline Establishment
- Negotiations Practices
- Contract Proposal Evaluation
Invoice Processing Specialty Certification
AOTMP’s Invoice Processing Specialty Certification is an interactive, hands-on session designed to share best practices for monthly invoice processing, identifying and allocating line item charges, and implementing exception variance reporting. The scope of the certification spans all telecommunications service invoices. Participants learn best practice methodology by completing in-session exercises designed to enforce knowledge retention. This specialty certification establishes a framework of strategies to assist TEM Supplier telecom professionals define and implement best practices supporting telecom management excellence.
The strategies and discussion shared in this specialty certification will support your initiatives in the areas of:
- Monthly Invoice Validation & Processing
- Invoice Account & Charge Change Management
- Exception Variance Reporting
- Understanding Client Chargeback Allocation Needs
In addition to these Supplier Specialty Certifications, AOTMP University also offers a comprehensive line up of Boot Camp programs, online telecom training courses and other Specialty Certification titles. View courses and get details here.