Attendees can select from 4 break-out tracks, which run concurrently during the conference.
The proliferation of mobile technology has unleashed innovative solutions across industries with impacts affecting both society and economics. Combining flexibility, agility, freedom and motion, mobility has forever altered the relationship between IT and users.
From agriculture to engineering, the impacts of mobility spread across every industry. For example, the automotive industry is rapidly evolving the connected car market - driven by connectivity, mobile applications and machine-to-machine connections. Currently estimated to be worth $22 billion, recent Telefonica estimates predict the value of the connected car market to skyrocket to $400 billion by 2022.
This break-out track explores mobile capabilities and the local, national and global implications on businesses. With the creation of new industry sectors and the reinvention of products available since the turn of the century, mobility is forcing businesses to reimagine the possibilities.
When defining a mobile strategy, an organization must first identify its business requirements. What is the organization trying to achieve by incorporating mobile devices?
Are your team members in the field a majority of the time or are they more often at a stationary location? If your organization runs a large call center, do you need mobility at all? Would an increase in mobility create a positive impact within your organization? If your sales force had more smartphone capabilities, would they be more productive? How can that return on investment be measured?
In order to create a customized mobile strategy, your organization must analyze its needs and consider all variables that could affect the efficiency and productivity of a mobile program, including people, policy/processes, technology and costs.
This session discusses where an organization should start in the creation of a mobile strategy that is aligned to its business requirements, current infrastructure and capabilities. Learn how to identify the appropriate scope and capacity for an optimized mobile strategy.
The "buzz" around BYOD is over. Initially BYOD was touted as a flexible cost savings measure – let everyone use their own phone, pay a portion of the cost and achieve predictable, easy savings and results.
Understanding how to assess whether a BYOD program is appropriate for your organization is essential to the program’s success or a dismal, costly failure. When something seems too good to be true, it often is!
Incorporating employee-liable devices requires a strategy for enabling and supporting users, as well as securing business data.
This session shares the advantages and pitfalls of a BYOD program. More importantly, this session analyzes both the direct and the indirect costs and savings associated with a BYOD program, which can often change its success profile.
Mobility has forever changed the way that societies, organizations and individuals exist, operate and communicate. Within the span of a few decades, the way the world understands, assimilates and uses technology has profoundly impacted end-users and the thousands of vendors supplying solutions to the marketplace.
This session explores some of the top new mobile capabilities across a selection of industry sectors and how these innovations can help you look at your own organization through a refreshed “mobile” lens.
Mobility is ubiquitous. The operating platform or device is no longer a major differentiator or the enterprise’s management tool. Learning how to support multiple devices across multiple platforms is a 21st century challenge for any information and communications technology (ICT) department.
Browsing the web, sending and receiving email, handling media files and syncing calendars are all essential capabilities and applications of today’s smartphones and other mobile devices. Managing the costs of voice plans is relatively easy compared to controlling the cost of data running in the phone’s background.
Besides cost, what about connection and speed? Is the GPS on or off? How can you secure personal information and confidential data? How do you address data protection laws across multiple country borders on a personal BYOD device? Can you remotely wipe that device? What happens when those devices, holding confidential client documents, are spread across every service provider, platform and phone type available to your users?
This session reviews the options and opportunities available to understand and address the technical, financial, process, resource and service issues in this increasingly complex environment.
Is the key to your business growth hiding in networks, the cloud, data centers, big data, bandwidth, VoIP, mobility, tablets, smartphones or the internet?
Today more than ever, organizations rely heavily on the rapidly evolving technology within the communications industry to fuel knowledge, capabilities and delivery to clients.
With so many new technologies, how do you know which solutions are best suited to drive results within your organization? Which technologies will provide operational stability while enabling innovation, scalability and migration to future capabilities? From the trading floor to the manufacturing floor to the sales floor, technology is ubiquitous.
This break-out track explores the role of telecommunications and the explosion of technology options available to organizations today. Sessions will explore how to align current and future technology capability choices and programs to drive business results.
What are SIP Trunking and VoIP? What are the benefits of these technologies? How should your organization define requirements, plan a transition and manage the new capabilities that these technologies provide? What are your organization’s goals - cost reduction, increased flexibility, improved reliability and/or consolidation to a single IP-based network?
This session delves into SIP Trunking and VoIP, including the pros and cons presented by each technology. Learn how to best match your organization’s requirements, from selection to implementation to ongoing management.
Do you understand the communications implications of technologies such as intelligent networks, software defined networks (SDN), network virtualization and WAN optimization and the benefits they can provide to your organization?
As employee work locations continue to diversify from traditional offices to corner coffee shops, the dependencies of telecom upon network capabilities, including the requirements for increased bandwidth, speed and increased reliability, have risen drastically due to video conferencing and collaboration tools.
The “cloud” is a multi-billion dollar business. But what is it? The cloud can be categorized in various formations: public, private, hybrid, multi-cloud and cloud management platforms (CMPs) that provide governance. Organizations that implement cloud services often reduce costs, internal resources and maintenance investments. But with all the benefits, some enterprises are hesitant to jump into the cloud, citing information security as the dark cloud on the horizon. So how does network access affect cloud security?
During this session, the variations of cloud services will be identified and experiences will be shared amongst adopters. Bring your own experiences to share with colleagues during a discussion on the benefits and pitfalls of cloud services.
Telecom technology is constantly changing. With so many complementary and contradictory choices, how do you know what technology will meet your organization’s requirements?
This session reviews a defined methodology approach for problem identification, the business requirements that align to technology capabilities and ways to build a business case for your technology selection. Learn how the Efficiency First® Framework and Efficiency First® best practices define selection, implementation and ongoing continuous improvement lifecycle management for all technological programs.
US vs. THEM doesn’t cut it anymore in the telecom management industry. Enterprises rely on their telecom environments to conduct business. Vendors need clear understanding of enterprise needs and expectations in order to deliver viable goods and services. For the telecom management industry to mature, vendors and enterprises need to collaborate.
This break-out track explores the vendor-enterprise experience and offers insight into improving productivity and business results when working with the other side. Individual sessions will share practical information supporting a 360 degree view of how business relationships can be improved for mutual benefit.
Service Level Agreements (SLAs) are more than mere contract elements – they are critical business relationship performance commitments.
They articulate enterprise performance requirements and vendor performance commitments to be evaluated, measured and matured throughout a business relationship. Well performing SLAs are crafted and mutually accepted by both parties in the business relationship.
This session outlines a variety of telecom management SLAs to consider along with rewards and remedies that guide performance and drive intended results.
What is a Project Management Office (PMO)? Who participates in the PMO? What is the value for enterprises to establishing a PMO? What is the value to vendors to establishing a PMO?
This session explores answers to these questions and offers guidance to assist enterprises and vendors in their quest to establish and maintain mutually beneficial business relationships.
The objective of a balanced scorecard is to monitor and report organization performance as it relates to the overall vision and strategy of the business.
All too often telecom management practices become mired in tactical operations and issue management activities, not business strategy.
This session shares a new perspective and approach to fixed and mobile telecom management using the Efficiency First® Framework as the platform to calibrate operations with business strategy
Vendor and relationship management practices are integral to the success of fixed and mobile telecom management.
Enterprise practices vary, but the common theme to vendor management is holding vendors to account for their commitments and performance.
Vendor practices for managing client relationships are designed to retain and grow business with enterprise clients.
Both parties’ goals can be met and exceeded if a collaborative partnership measuring and sharing performance results is established.
This session explores best practices for vendor and relationship management activities, and offers performance dashboards beneficial for enterprises and vendors alike.
Enterprises that adopt the Efficiency First® Framework are taking a critical first step towards creating a center of excellence. As people, processes, technology, services and costs align within a telecom management environment, significant business benefits are gained. The opportunity to change the traditional business perception of telecom management as a service delivery function into telecom management as a strategic asset driving business results is great.
This break-out track includes sessions that will share valuable insight into creating a center of excellence and transforming telecom management into a mainstream business practice that consistently delivers strategic business value.
IT and telecom operations are typically viewed by lines of business as service delivery organizations.
Services are delivered to the business and the associated expense is considered a cost of doing business; service delivery is critical, but not necessarily strategic.
Today, the relationship between communications technology and lines of business is changing as businesses strive to gain competitive market advantage, reduce operating expenses and increase customer satisfaction.
This session outlines a business case for transforming your IT and telecom operations from a traditional service delivery cost center to a forward thinking center of excellence aligned with business strategy.
Perceptions are the biggest obstacle to change. Attitudes within service delivery organizations often default to the path of least resistance, which is one of nominal or no change. Attitudes across lines of business often default to the ‘what has been’ state, assuming that no change in service delivery has or will occur.
These attitudes form perceptions, which become the factor inhibiting success. When transitioning service delivery from a cost center to a center of excellence, changing business leaders’ perceptions is just as critical to success as changing service delivery operations.
This session examines critical success factors for successfully transitioning service delivery organizations into a center of excellence.
Operating and being recognized by business leaders as a center of excellence requires IT and telecom operations to demonstrate business value.
This point raises the question – what does the business value? Traditionally, cost of delivery and service availability combine to define the metrics that resonate with business leaders. While these metrics are needed, they don’t fully illustrate business value as it related to business strategy.
This session shares a defined set of dashboard reports that every center of excellence should deliver to illustrate business value generated to all business stakeholders.
Best practices are methods of operation that yield predictable and positive results.
Standards are best practices widely adopted across an industry and best practices need a platform for creating standards. The Efficiency First® Framework is the platform to standardize the telecom management industry.
This session explores the Efficiency First® Framework, its core principles and its role in helping enterprises leverage fixed and mobile telecom environments as a strategic business asset.
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