How do you rate your telecom management skills?
The quizzes below cover three levels of telecom management - Executive, Director/Manager, and Specialist. Quiz questions address a variety of telecom skills across each level. Take one quiz or take them all to find out just how seasoned your telecom management skills are! Upon submission, quiz answers will be delivered to the e-mail address you provide.
Choose a Quiz:
Executive Telecom Management Level Quiz
Telecom Manager / Director Level Quiz
Telecom Specialist Level Quiz
Get Quiz Answers! Complete this short form to have quiz answers and explanations e-mailed to you immediately!
Executive Telecom Management Level
1. Business processes interlinking telecom financial and operational management disciplines are mandatory to optimize organizational efficiencies.
a. TRUE b. FALSE
2. When comparing Total Cost of Telecom Ownership (TCTO) between service providers, soft-dollar costs should not be included in the calculation.
a. TRUE b. FALSE
3. Technology return on investment (ROI) calculations should consider organizational efficiency gains enabled by technology.
a. TRUE b. FALSE
4. Telecom Expense Management (TEM) is solely a financial practice.
a. TRUE b. FALSE
5. Comprehensive understanding of telecom process workflow supports identification of staffing and skilled resource allocation requirements.
a. TRUE b. FALSE
Telecom Manager/Director Level
1. Cost containment is only achieved through an annual invoice audit.
a. TRUE b. FALSE
2. A formal service provider relationship management plan increases the benefits received from service provider relationships.
a. TRUE b. FALSE
3. Moves, adds, changes and disconnects (MACDs) are solely a technical activity.
a. TRUE b. FALSE
4. Contract lifecycle practices include contract compliance assessment, performance measurement and reporting functions.
a. TRUE b. FALSE
5. Service provider documentation and records are the most accurate source of telecom service inventory available.
a. TRUE b. FALSE
Telecom Specialist Level
1. Telecom service contracts are unique for each customer and, along with invoices, are the only documents required to perform comprehensive invoice-to-contract compliance audits.
a. TRUE b. FALSE
2. Customer Service Records (CSRs) are carrier documents that contribute valuable information to customers creating, validating and maintaining a service inventory.
a. TRUE b. FALSE
3. Monthly invoice validation is only necessary if a history of billing problems exists.
a. TRUE b. FALSE
4. Interest may apply to credit amounts obtained for overcharged and overpaid telecom invoices.
a. TRUE b. FALSE
5. Organizations exempt from federal tax are also exempt from federal surcharges.
a. TRUE b. FALSE
Get Quiz Answers!
Complete this short form to have quiz answers and explanations e-mailed to you immediately!