One of the most exciting dynamics of the telecommunications industry is change. While a large portion of the industry is steady and predictable, the introduction of new technology, new applications and new vendors into any environment creates opportunities to improve the performance of telecom services and departmental operations. Discovering a better, faster and more cost effective solution is always an exciting moment. While moving on a project to take advantage of a new solution can be challenging, the success of all telecom projects can be optimized if a five key items of control are considered.