Certified Telecom Audit Specialist (CTAS) (32 credit hours) Apr 26, 2010 - Apr 29, 2010 8:30 am - 5:00 pm (Indianapolis, IN)
	Certified Telecom Management Administrator (CTMA) (24 credit hours) May 26, 2010 - May 28, 2010 8:30 am - 5:00 pm (Indianapolis, IN)
	Certified Telecom Management Executive (CTME) (24 credit hours)
	Certified Telecom Management Specialist (CTMS) (40 credit hours) Mar 22, 2010 - Mar 26, 2010 8:30 am - 5:00 pm (Indianapolis, IN)
	Certified Wireless Management Specialist (CWMS) (24 credit hours) Apr 14, 2010 - Apr 16, 2010 8:30 am - 5:00 pm (Indianapolis, IN)

View 1 & 2-hour course outlines and details or register in our Online Store.

 

Achieving Your Telecom Management Objectives: 20 Tips You Need to Know
Auditing Packet Switched Circuits & Services
Auditing Telecom Invoices
Balancing the Benefits of Convergence
Building a Disaster Recovery & Business Continuity Plan
Building a VoIP Business Case
Change Management
Checklist for International Telecom Management
Contract Management Tips
Contract Negotiations
Correcting Invoice Errors & Obtaining Credits for Overcharges
Cost Containment & Cost Avoidance Practices
Creating & Managing Service Level Agreements
Creating a Telecom Service Provider Relationship Management Plan 
Customer Service Record (CSR) Interpretation Practices
Demystifying Service Provider Tariffs & Services/Price Guides
Developing & Managing an RFP
Developing a Telecom Expense Management Plan
E911 Checklist: Is Your Organization Compliant?
Emerging Technologies: Fixed-Mobile Convergence
Hot Telecom Topic Sessions (Monthly)

How-To Series: Automated Call Distribution

How-To Series: Developing a Telecom Service Inventory 
How VoIP Works
Inventory & Change Control Practices
IMS: The Next Generation Network

Managing the Total Telecom Environment
Managing TEM Supplier Relationships
Move, Add, Change & Disconnect Best Practices
Navigating Service Provider Communications Protocols
Project Plan: Implementing a New Service Contract
Technology Planning & Selection Process
Telecom Budgeting Strategies
Telecom Expense Management: More than Cost Savings
Telecom Invoice Validation: Illustrations in Saving Money
Telecom Management Check-Up: 10 Point Review
Telecom Myths & Legends
Telecom Project Management
Telecom Records: Housekeeping 101 for Your Critical Documents
Telecom Terms: Mastering the Fundamentals
Telecom Trends: Data Services
Telecom Trends: Wireless Devices
Telecom Usage Policies

TEM Insourcing & Outsourcing Decisions
Tools of the Trade
Understanding Taxes, Surcharges & Fees
Using an RFP to Select a TEM Supplier
WiMax vs. LTE
Wireless Application Innovations
Wireless Applications: The Next Revolution
Wireless Management Strategies
Wireless Service Audit & Optimization  

 

View course outlines and details or register in our Online Store.

	Budget Management (on-site only)
	Change Management (on-site only)
	Contract Negotiations (on-demand/on-site)
	Data Service Analysis  (on-site only)
	Disaster Recovery (on-site only)
	Dispute Resolution (on-site only)
	Inventory Development (on-site only)
	Invoice Processing (on-site only)
	Local Service Analysis (on-site only)
	Long Distance Service Analysis (on-site only)
	MACD Management (on-site only)
	RFP Management (on-site only)
	Tariff & CSR Interpretation (on-site only)
	Taxes, Surcharges & Fees (on-site only)
	Technology Selection (on-demand/on-site)
	Telecom & Technology Convergence (on-site only)
	Telecom Management Strategies (on-site only)
	TEM Program Performance Benchmarks (on-site only)
	Vendor Management (on-site only)
	Wireless Management (on-site only)
	Wireless Policy Management (on-site only)
	Wireless Service Analysis  (on-demand/on-site)