The Efficiency First® Framework is backed by…
…to determine what works and how to quantify good, better, and best business results.
Your guide to telecom, mobility, and IT management mastery.
The Guidebook outlines best practices governed by four Efficiency First® Framework Guiding Principles:
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
About the Efficiency First® Framework 2020 Guidebook
The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.
The guidebook contains descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, roles/responsibility profiles, measurement criteria, and adoption best practices for all Efficiency First® Framework elements.
Efficiency First® Framework practices and principles are used to diagnose and resolve over 1,000 potential points of telecom, mobility, and IT management inefficiencies.
Efficiency First® Framework Elements
15 Focus Areas
(Operational, Financial, Technical, Business)
Optimization Focus
Transformation Focus
- People
- Process
- Technology
- Services
- Assets
- Licenses
- Vendors
- Costs
- Contracts
- Compliance
- Data Aggregation
- Automation
- Engagement
- Innovation
- Business Impact
8 Stakeholder Groups
(Business, Customers, Management, Operations)
7 Performance Areas
(Measure, Identify, Monitor)
10 Core Management Technologies
(Systems, Tools, Data Sources)
- Executives
- Finance
- Procurement
- Business Unit Leaders
- Internal Customers
External Customers
- Telecom/Mobility/IT Management
- Telecom/Mobility/IT Operations
- Team Performance
Practice Area Performance
Vendor Performance
- Business Performance
- Optimization Potential
- Transformation Potential
- Key Performance Indicators
IT Asset Management
IT Service Management
Unified Endpoint Management
Telecom/Mobile/IT Expense Management
Cloud Management
Network Monitoring/Management
Contract Management
Sourcing Management
Data Analytics & Visualization
Data Lake (Unified Data Storage)
3 Portfolio Areas
(Assets, Services, Licenses)
Telecom
Mobility
IT
Continuous Improvement
Approach
Approach

4 Guiding Principles
Operational Excellence
- Financial Accountability
Technical Integrity
- Business Results
30 Core Practice Areas
(Telecom, Mobility, IT Workgroups & Procedures)
Asset Management
- Auditing
Budgeting & Forecasting
- Business Analysis
- Change Control
- Contract Management
- Data Privacy
- Disaster Recovery
- Endpoint Management
- Exception Management
- Framework Alignment
- Governance
- Help Desk
Invoice Processing
- License Management
- Network Design
- Order Management
- Performance Management
- Policy
- Portfolio Delivery
- Project Management
- Quality Control & Assurance
Regulatory Compliance
- Reporting & Analytics
- Risk Management
- Security
- Service Management
- Sourcing & Procuement
- Strategy
- Vendor Management
- Single user license eBook is viewable using Adobe Digital Editions
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- Equip your entire team with the definitive telecom, mobility, and IT management mastery resource
- A team license package includes 10 individual licenses.
About the Efficiency First® Framework 2020
The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.
- Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
- Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.
About the Efficiency First® Framework 2020
The Efficiency First® Framework is a set of practices and principles for managing enterprise Telecom / Mobility / IT. The Framework promotes technical, financial, and operational management efficiency, and drives business results. The Framework is the foundation for a Center of Excellence designed to deliver maximum business value.
- Business and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.
- Vendors align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.
About the Efficiency First® Framework 2020 Guidebook
The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.
Updated in the first quarter of each calendar year to support technology, business and market changes, the guidebook includes:
Framework Principles
descriptions, definitions, and evaluation criteria
Portfolio Areas
descriptions, definitions, and management considerations
Focus Areas
descriptions, definitions, and evaluation guidelines
Practice Areas
descriptions, definitions, and process development guidance
Core Management Technologies
descriptions, definitions, and use cases
Stakeholder Groups
descriptions, definitions, and role/responsibility profiles
Performance Areas
descriptions, definitions, and measurement criteria
Continuous Improvement Approach
descriptions, definitions, and adoption best practices
Explore the Table of Contents
& Guidebook Introduction