Efficiency First® Framework Guidebook

The new standard for telecom, mobility, and IT management excellence.

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About the Framework

The Efficiency First® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM.

The Guidebook contains descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, roles/responsibility profiles, measurement criteria, and adoption best practices for all Efficiency First® Framework elements.

Efficiency First® Framework practices and principles are used to diagnose and resolve over 1,000 potential points of telecom, mobility, and IT management inefficiencies.

Your guide to telecom, mobility, and IT management mastery.

The Guidebook outlines best practices governed by four Efficiency First® Framework Guiding Principles:

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

Efficiency First® Framework Elements

Descriptions, definitions, evaluation criteria, management considerations, process development guidance, use cases, measurement criteria, and adoption best practices for the Efficiency First® Framework Elements are provided in the guidebook.

Optimization Focus

(Operational, Financial, Technical, Business)

  • People
  • Process
  • Technology
  • Services
  • Assets
  • Licenses
  • Vendors
  • Costs
  • Contracts
  • Compliance

Transformation Focus

(Operational, Financial, Technical, Business)

  • Data Aggregation
  • Automation
  • Engagement
  • Innovation
  • Business Impact

8 Stakeholder Groups

(Business, Management, Customers, Operations)

  • Executives
  • Finance
  • Procurement
  • Business Unit Leaders
  • Internal Customers
  • External Customers
  • Telecom/Mobility/IT Management
  • Telecom/Mobility/IT Operations

7 Performance Areas

(Measure, Identify, Monitor)

  • Team Performance
  • Practice Area Performance
  • Vendor Performance
  • Business Performance
  • Optimization Potential
  • Transformation Potential
  • Key Performance Indicators

10 Core Management Technologies

(Systems, Tools, Data Sources)

  • IT Asset Management
  • IT Service Management
  • Unified Endpoint Management
  • Telecom/Mobile/IT Expense Management
  • Cloud Management
    Network
  • Monitoring/Management
  • Contract Management
  • Sourcing Management
  • Data Analytics & Visualization
  • Data Lake (Unified Data Storage)

3 Portfolio Areas

  • Telecom
  • Mobility
  • IT

Continuous Improvement Approach

4 Guiding Principles

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

30 Core Practice Areas

(Telecom, Mobility, IT Workgroups  & Procedures)

  • Asset Management
  • Auditing
  • Budgeting & Forecasting
  • Business Analysis
  • Change Control
  • Contract Management
  • Data Privacy
  • Disaster Recovery
  • Endpoint Management
  • Exception Management
  • Framework Alignment
  • Governance
  • Help Desk
  • Invoice Processing
  • License Management
  • Network Design
  • Order Management
  • Performance Management
  • Policy
  • Portfolio Delivery
  • Project Management
  • Quality Control & Assurance
  • Regulatory Compliance
  • Reporting & Analytics
  • Risk Management
  • Security
  • Service Management
  • Sourcing & Procurement Strategy
  • Vendor Management