Courses → Course Catalog → (HDF) Help Desk Fundamentals

(HDF) Help Desk Fundamentals

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Experience Level:

Course Details

This course will provide common considerations to manage a help desk, implement best practices, identify common challenges, and provide considerations to mitigate those challenges for level 1, 2 and 3 support.

Learning Objectives

Upon completing this course, you will have learned how to:
– Understand best practices for managing Help Desk tickets/incidents
– Understand the best practices for building FAQ/self-help systems
– Implement reporting processes and first call resolution/QA/QC best practices
– Identify common telecom Help Desk challenges and mitigate them

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Duration:

60 minutes

Portfolio Area:

Course Preview:

Example of an AOTMP University certificate of achievement.

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Purchase this course for a single user.

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Volume Pricing

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Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.

Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

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